Repair and Maintenance Program (RAMP)
Let Power Motive be your maintenance group
Repairs and maintenance at a fixed cost
No minimum charges—payment is based on actual hours of operation
Repairs before failure
Coverage exceeds any available warranty
A RAMP is:
A program that covers repairs and maintenance at a fixed cost, eliminating unexpected bills and assuring maximum availability and performance from your Komatsu machine.
A RAMP includes:
Parts, labor, travel time and mileage for preventive maintenance and repairs, performed according to recommended schedules. The RAMP also includes repairs for unexpected breakdowns.
Billed monthly at a fixed hourly rate. You are only billed for actual usage and there is no minimum charge.
Machines are equipped with KOMTRAX, Komatsu’s GPS monitoring system, in order to track location and hours. We schedule Preventive Maintenance and planned repairs according to KOMTRAX, the most up to date information available on your equipment. KOMTRAX also transmits error codes and cautions, so PMC can diagnose problems and arrive onsite with the proper testing equipment and tools, reducing downtime.
What is a RAMP?
A RAMP is PMC’s solution to eliminate unknown maintenance and repair expenses for your machines. It provides a fixed hourly cost that can be used to budget accurately and to plan your operating expenses throughout the contract term.
From hydraulic leaks to engine failures, your machine is repaired with no additional cost. The RAMP includes fluids, parts, labor, travel time and mileage for covered items.
What's included in a RAMP?
A RAMP covers preventive maintenance at Komatsu’s recommended intervals.
- Lubricants, disposal, filters, seals, labor and travel are included
- Fluid sampling and analysis are included. KOWA (Komatsu Oil and Wear Analysis) provides levels of particulates and various metals, critical information to identify potential problems before they become critical.
The RAMP covers repairs, rebuilds and replacement for all covered items. Covered items include, but are not limited to:
- Powertrain – engine, transmission, torque converter, finals, differentials, brakes, coolers, pumps and drive lines.
- Hydraulics – pumps, motors, coolers, hoses, pipes, valves, swing boxes and cylinders.
- Electrical Systems – harnesses, wiring, controllers, relays, monitoring panels and alternators.
- Structural – cab, main frame, loader frame, engine frame, swing bearing, trunnions, boom, stick, linkage and castings.
- Other – V-belts, air conditioning, heater and controls.
A RAMP does not cover wear items and items that are damaged by the customer. Typical wear items include tires, GET (e.g., buckets, rippers, blades), undercarriage, pins and bushings. Items that are physically damaged, such as glass, mirrors, rims and handrails are not covered. The customer is responsible for daily lubrication, maintenance and air and fuel filter changes necessary between the scheduled service intervals.
How is service scheduled?
Each machine covered under a RAMP agreement is equipped with a KOMTRAX unit, Komatsu’s GPS monitoring system. With KOMTRAX, PMC can track the machine’s location, hours and performance to determine when service is required and can identify any abnormalities so that problems can be addressed quickly. This information is available on the internet for easy access.
On most machines, KOMTRAX data also includes peak temperatures, error codes, cautions, fuel consumption and other equipment indicators. If it is not standard equipment on the machine, the cost of the KOMTRAX unit is included in the RAMP agreement and the system remains with the machine at the end of the contract.
How are you billed?
The RAMP agreement is billed monthly at an hourly rate, based upon actual machine usage. If the machine is not operating, there is no charge. The monthly usage is derived from the KOMTRAX system, which has been installed on the machine. The hourly rate will be subject to an annual escalation factor, based on the US Department of Labor PPI index for construction or mining equipment.
What are the term options?
A typical agreement is for 8,000 hours, but a RAMP contract can be created for any term length. The RAMP agreement can be cancelled at any time. In case of an early cancellation, the difference in the balance is reconciled.