Power Motive Careers

Service Writer

Employment Type: Full time
Location: Colorado Springs (Colorado Springs, CO)

Job Title:

Service Writer / Service Secretary

Division:

Service

Reports To:

General Service Manager, Service Manager

Purpose:

Maintains accurate and on-time reports and records relative to the service department’s operation within the dealership. Assure that all charges related to work orders are posted properly, including time entry for service technicians. Assure all work orders are closed on a timely basis. Process warranty and Product Improvement Claims. Must conduct themselves in the presence of customers in a manner that promotes a positive image of the company.

Duties & Responsibilities:

1. Service Department Operations:

• Open work orders as directed by the Service Manager and maintain control until closed and invoiced.

• Handles Repair Order charges, parts, warranty validation & claims coverage’s including computation of charges, submission and follow-up.

• Manage time cards and input into both Paycom and PFW/CDK

• Code invoices for payment

• Return cores and unused parts from service work orders.

• Maintains a clean and safe work area.

• Accounts for all time on a time card and for all material used in performing assigned duties

• Handles service department filing and records.

• Updates customer profiles using equipment, hours or other information from the customer work orders.

• Maintains accessories and supplies and prepares replacement orders for the Service Manager’s approval.

• Maintain service truck licensing, insurance cards, and DOT inspection records to make sure PMC follows the regulations. 

• Completes other duties as assigned.

 

2. Customer Service:

• Answer phones – direct phone calls, if no one is available, help when possible or take a message

• Assist in handling customer complaints and concerns

• Greet customers immediately in a courteous manner

• Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices

 

 3. Commitments

• Treat all employees and customers fairly, courteously and with dignity

• Maintain positive relationships with customers, other employees and owners

• Focus on Quality & Service

• Be neat and clean

• Demonstrate an interest in growing the dealerships business

 

4. Qualifications and Job Requirements:

• Must have outgoing, friendly personality and superior communication & customer service skills

• Experience working in a service department

• Ability to write and work on routine reports and correspondence

• Good computer skills

• Knowledge of office procedures

• Good organizational ability

• General understanding of mechanical/technical terms.

• High school diploma or GED equivalent

 

5. Physical Demands:

• The noise level in the work environment is usually moderate

• Requires the use of both hands

Service Technician

Employment Type: Full time
Location: Colorado Springs (Colorado Springs, CO)

Description: The Service Technicians at PMC are responsible for troubleshooting, repairing, and performing scheduled maintenance on equipment based on customer needs and requirements. This position is best for individuals that are dedicated to customer satisfaction, professional, timely, and protect the brand name and company image.

  1. Locate the issue swiftly upon interacting with the customer and communicating well with everyone involved to insure the problem is understood completely
  2. Uses their expertise to analyze and diagnose the equipment and understand what modifications and repairs need to be made
  3. Recommend the correct service and repairs to the customer and show where the failure is
  4. Accurately and neatly document all work on the work order including hour meter readings, serial numbers, model numbers and all information asked for and make sure the customer or representative signs
  5. Keep a record of all comments, compliments, complaints, and suggestions and turn them into management so appropriate action is taken
  6. Maintain the company service vehicle in a clean and orderly, hazard-free, manner and making sure service vehicle is in safe operating condition
  7. Observes all safety procedures both from company and customer’s safety procedures and make certain all hazardous waste is appropriately taken care of

Qualifications:

  1. Effectively communicates with customers, co-workers, and PMC
  2. Strong mechanical and electrical knowledge
  3. Ability to understand the necessary service and training manuals
  4. Knowledgeable about the industry and current to make sound recommendations to customers
  5. Can safely operate power tools such as: lifts, hoists, hydraulic jacks, and overhead cranes Ability to perform strenuous and heavy work, can exert force up to 100 pounds on occasion and frequently handle loads to 50 pounds
  6. Must have the physical stamina to perform continuously with full body motion for climbing, reaching, pushing, lifting and reaching, etc.

Service Technician

Employment Type: Full time
Location: Milliken (Milliken, CO)

Description: The Service Technicians at PMC are responsible for troubleshooting, repairing, and performing scheduled maintenance on equipment based on customer needs and requirements. This position is best for individuals that are dedicated to customer satisfaction, professional, timely, and protect the brand name and company image.

  1. Locate the issue swiftly upon interacting with the customer and communicating well with everyone involved to insure the problem is understood completely
  2. Uses their expertise to analyze and diagnose the equipment and understand what modifications and repairs need to be made
  3. Recommend the correct service and repairs to the customer and show where the failure is
  4. Accurately and neatly document all work on the work order including hour meter readings, serial numbers, model numbers and all information asked for and make sure the customer or representative signs
  5. Keep a record of all comments, compliments, complaints, and suggestions and turn them into management so appropriate action is taken
  6. Maintain the company service vehicle in a clean and orderly, hazard-free, manner and making sure service vehicle is in safe operating condition
  7. Observes all safety procedures both from company and customer’s safety procedures and make certain all hazardous waste is appropriately taken care of

Qualifications:

  1. Effectively communicates with customers, co-workers, and PMC
  2. Strong mechanical and electrical knowledge
  3. Ability to understand the necessary service and training manuals
  4. Knowledgeable about the industry and current to make sound recommendations to customers
  5. Can safely operate power tools such as: lifts, hoists, hydraulic jacks, and overhead cranes Ability to perform strenuous and heavy work, can exert force up to 100 pounds on occasion and frequently handle loads to 50 pounds
  6. Must have the physical stamina to perform continuously with full body motion for climbing, reaching, pushing, lifting and reaching, etc.

Service Tech

Employment Type: Full Time
Location: Denver - Headquarters (Denver, CO)

Description: The Service Technicians at PMC are responsible for troubleshooting, repairing, and performing scheduled maintenance on equipment based on customer needs and requirements. This position is best for individuals that are dedicated to customer satisfaction, professional, timely, and protect the brand name and company image.

  1. Locate the issue swiftly upon interacting with the customer and communicating well with everyone involved to insure the problem is understood completely
  2. Uses their expertise to analyze and diagnose the equipment and understand what modifications and repairs need to be made
  3. Recommend the correct service and repairs to the customer and show where the failure is
  4. Accurately and neatly document all work on the work order including hour meter readings, serial numbers, model numbers and all information asked for and make sure the customer or representative signs
  5. Keep a record of all comments, compliments, complaints, and suggestions and turn them into management so appropriate action is taken
  6. Maintain the company service vehicle in a clean and orderly, hazard-free, manner and making sure service vehicle is in safe operating condition
  7. Observes all safety procedures both from company and customer’s safety procedures and make certain all hazardous waste is appropriately taken care of

Qualifications:

  1. Effectively communicates with customers, co-workers, and PMC
  2. Strong mechanical and electrical knowledge
  3. Ability to understand the necessary service and training manuals
  4. Knowledgeable about the industry and current to make sound recommendations to customers
  5. Can safely operate power tools such as: lifts, hoists, hydraulic jacks, and overhead cranes Ability to perform strenuous and heavy work, can exert force up to 100 pounds on occasion and frequently handle loads to 50 pounds
  6. Must have the physical stamina to perform continuously with full body motion for climbing, reaching, pushing, lifting and reaching, etc.

Application Form:

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Corporate Address
5000 Vasquez Blvd.
Denver, CO  80216
Accounts Payable: ap@powermotivecorp.com
Accounts Receivable: ar@powermotivecorp.com
Phone: 303-355-5900
Fax: 303-388-9328